Privacy Policy

What PulseOne is

PulseOne is a modular Discord community platform: moderation, AutoMod, event logging, role management, message templates, welcome journeys, and further utilities as each module ships. Sign-in uses Pulse Accounts, the shared identity service behind every Pulse product - see the Pulse Accounts Privacy Policy for how your Discord sign-in itself is handled.

Information we collect

Once you sign in and select a server, we store the server's ID, name, icon, and the module configuration your staff sets. Each module only collects what it needs to do its job:

Moderation stores warning records, case history, staff notes, and evidence references for actions taken through it. AutoMod evaluates message content against your configured rules and stores privacy-minimal incident evidence (a content hash and, only if your policy requires it, a bounded snippet) rather than full message logs. Event logging stores a searchable timeline of Discord and configuration events, bound by the retention and privacy settings your staff configure. Roles stores assignment, group, and menu configuration and a live ownership record of which members hold which managed role. Message Builder stores the templates you author. Welcome stores per-member join/leave/acknowledgement state needed to run your configured onboarding journey, and can optionally add a member to a configured guild handoff role.

Some tools react to what members type: AutoMod, Security link scanning, the counting channel, ticket keyword triggers and auto-answers, and Automations that start on a word or phrase. When a server switches one of these on, PulseOne reads new messages in the channels that tool watches so it can check them. Tools that are switched off don't look at what members type. A message is only kept where a tool above says so (for example AutoMod evidence, event logging or ticket transcripts) and for as long as that tool's retention settings allow.

How we use information

We use this information to run each module you enable, let your staff configure and review its behavior, enforce your server's own moderation decisions, and maintain service security and reliability.

Sharing

We share data with Discord and Pulse Accounts as needed to operate the bot and sign-in, and with hosting, database, and monitoring providers needed to run the service. Data recorded for one server is never shared with another server.

Retention

Module data is retained according to each module's own configuration (for example, AutoMod evidence retention or logging retention windows your staff set) and while your server continues using PulseOne.

Children

PulseOne is intended for Discord communities and is not directed to children under 13, matching Discord's own minimum age requirement.

Plans and payments

PulseOne doesn't take payments itself. If a server uses a paid plan, PulseOne stores which Pulse account applied it and when, and asks Pulse Accounts which plan that account holds. Payments are handled by Stripe through Pulse Accounts; see the Pulse Accounts Privacy Policy.

Your privacy rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict how it is used, to withdraw consent and to complain to your data protection authority (EU, EEA and UK), or to know, correct and delete your data (California and other US states). PulseOne does not sell personal information or use it for ads. Email us to use these rights; we answer within 30 days. Data may be processed in countries other than yours, including the United States.

Contact

Email [email protected] for account-level privacy questions. For a specific server's moderation records or configuration, contact that server's owner or administrators first, since they control who can view and delete that server's data.